Our Commitment to Your Fitness Journey
At Fit Machines Hub, we understand that serious fitness enthusiasts demand professional-grade equipment and seamless service. Our global community trusts us to deliver quality fitness solutions with complete confidence. This comprehensive policy outlines our shipping and returns processes designed specifically for dedicated athletes and fitness professionals worldwide.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Timeframes
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Priority delivery with tracking |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipment | EMS | Budget-conscious customers |
🚚 Important Shipping Notes
- Delivery times are estimates and may vary based on destination and customs processing
- Tracking information will be provided via email once your order ships
- Some remote areas in Asia and other regions may not be serviceable
- Customers are responsible for any customs fees, taxes, or import duties
Returns & Exchanges Policy
Return & Exchange Timeframe
You may return or exchange eligible items within 15 days of receiving your shipment. All return requests must be initiated within this period to be considered for approval.
Return Conditions
To maintain our professional-grade standards, returned items must meet these criteria:
- Items must be in original, unused condition
- All original packaging and materials must be included
- Items must show no signs of wear, assembly, or use
- All manufacturer tags and labels must be intact
- Proof of purchase (order number) must be provided
⚠️ Non-Returnable Items
For health, safety, and quality assurance reasons, the following items cannot be returned or exchanged:
- Packaging Damaged Items (sold as-is at discounted prices)
- Refurbished Items (including Refurbished Cardio Machines and Refurbished Weights)
- Parts & Accessories (once opened or installed)
- Items specifically marked as “Final Sale” or “Non-Returnable”
- Products that have been assembled, used, or show signs of wear
Step-by-Step Return Process
- Contact Our Team: Email us at [email protected] with your return request within 15 days of delivery
- Provide Information: Include your order number, product details, and reason for return
- Receive Authorization: We’ll review your request and provide a Return Authorization Number if approved
- Package Items: Securely pack items in original packaging with all included materials
- Ship Return: Send the package to our facility using a trackable shipping method
- Confirmation: We’ll notify you once we receive and inspect your return
Refund Timeline & Methods
Once your return is received and inspected:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Exchange Process
For exchanges of eligible items:
- Follow the same process as returns
- Clearly specify the item you wish to exchange for
- We’ll process the exchange once we receive and inspect the returned item
- Price differences will be charged or refunded as applicable
- Standard shipping rates apply for exchanged items
📝 Important Return Notes
- All returns must be authorized before shipping – unapproved returns will not be accepted
- We strongly recommend using a trackable shipping method for returns
- International returns may be subject to customs fees and import duties
- Damaged or defective items should be reported within 48 hours of delivery
- Refunds exclude original shipping costs and any import duties paid
Contact Us
Fit Machines Hub
1027 Colonial Drive
College Station, TX 77840
United States
Email: [email protected]
Our customer service team typically responds within 24-48 hours during business days.
Our Promise to Serious Fitness Enthusiasts
Thank you for choosing Fit Machines Hub for your professional fitness equipment needs. We’re committed to ensuring your complete satisfaction with every purchase and supporting your fitness journey with reliable, high-quality equipment you can trust.