At Fit Machines Hub, we stand behind the quality of our professional-grade fitness equipment. We understand that investing in your fitness journey requires confidence in your purchases, which is why we’ve created a straightforward returns and exchanges process for our global community of serious fitness enthusiasts.
Return & Exchange Timeframe
You may return or exchange eligible items within 15 days of receiving your shipment. All returns must be initiated within this period to be considered for approval.
Return Conditions
To be eligible for return or exchange, items must meet the following criteria:
- Items must be in original, unused condition
- All original packaging and materials must be included
- Items must show no signs of wear, assembly, or use
- All manufacturer tags and labels must be intact
- Proof of purchase (order number) must be provided
Non-Returnable Items
For health, safety, and quality assurance reasons, the following items cannot be returned or exchanged:
- Packaging Damaged Items (sold as-is at discounted prices)
- Refurbished Items (including Refurbished Cardio Machines and Refurbished Weights)
- Parts & Accessories (opened or installed)
- Items specifically marked as “Final Sale” or “Non-Returnable”
- Products that have been assembled, used, or show signs of wear
Return Process
Follow these steps to initiate your return or exchange:
- Contact Our Team: Email us at [email protected] with your return request within 15 days of delivery
- Provide Information: Include your order number, product details, and reason for return
- Receive Authorization: We’ll review your request and provide a Return Authorization Number if approved
- Package Items: Securely pack items in original packaging with all included materials
- Ship Return: Send the package to our facility using a trackable shipping method
- Confirmation: We’ll notify you once we receive and inspect your return
Refund Timeline & Methods
Once your return is received and inspected:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Exchange Process
For exchanges of eligible items:
- Follow the same process as returns
- Clearly specify the item you wish to exchange for
- We’ll process the exchange once we receive and inspect the returned item
- Price differences will be charged or refunded as applicable
- Standard shipping rates apply for exchanged items
Return/Exchange Request Template
Copy and paste the template below into your email to [email protected]:
Important Notes
- All returns must be authorized before shipping – unapproved returns will not be accepted
- We recommend using a trackable shipping method for returns
- International returns may be subject to customs fees and import duties
- Damaged or defective items should be reported within 48 hours of delivery
- Refunds exclude original shipping costs and any import duties paid
Contact Us
Fit Machines Hub
1027 Colonial Drive
College Station, TX 77840
United States
Email: [email protected]
Our customer service team typically responds within 24-48 hours during business days.
Thank you for choosing Fit Machines Hub for your fitness equipment needs. We’re committed to ensuring your complete satisfaction with every purchase.