Welcome to Fit Machines Hub’s FAQ section! We’ve compiled answers to the most common questions about our home fitness equipment, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer support team.
Product Information
What types of fitness equipment do you offer?
We specialize in professional-grade home fitness equipment including:
- Cardio Machines (Treadmills, Exercise Bikes, Rowing Machines, Cross Trainers)
- Strength Training Equipment (Barbells, Dumbbells, Kettlebells, Weight Benches)
- Accessories and Parts
- Portable Air Conditioners and Dehumidifiers for your home gym
- Quality Refurbished Items at discounted prices
Do you offer refurbished equipment?
Yes! We have a dedicated “Refurbished Items” section featuring professionally restored cardio machines and weights that undergo rigorous quality checks. These items offer excellent value while maintaining the quality standards Fit Machines Hub is known for.
What is the quality of your fitness equipment?
All our equipment is professional-grade, designed for home use with commercial-quality durability. We carefully select each product to ensure it meets our standards for performance, safety, and longevity.
Shipping & Delivery
Where do you ship?
We ship globally to most countries! However, we currently cannot ship to some parts of Asia and remote areas due to logistical constraints. If you’re unsure about delivery to your location, please contact us before ordering.
What shipping options do you offer?
We provide two reliable shipping methods:
- Standard Shipping ($12.95) – via DHL or FedEx, delivered in 10-15 business days after shipment
- Free Shipping – for orders over $50 via EMS, delivered in 15-25 business days after shipment
How long will it take to receive my order?
Your order will be processed within 1-2 business days. After shipment:
- Standard Shipping: 10-15 business days
- Free Shipping: 15-25 business days
Are there any additional fees for international orders?
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in our product prices or shipping costs.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your equipment, you can return it within 15 days of receipt. Please visit our Returns Policy page for detailed instructions on how to initiate a return.
What if my item arrives damaged?
We take great care in packaging our equipment to prevent damage during transit. However, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll work quickly to resolve the issue.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe with us.
Customer Support
How can I contact customer support?
Our dedicated customer support team is here to help! You can reach us at:
- Email: [email protected]
- We typically respond within 24 hours during business days
What are your business hours?
Our customer support team is available during regular business hours. While we don’t have a physical storefront open to the public, our operational team processes orders and responds to inquiries Monday through Friday.
Still have questions?
Our customer support team is ready to assist you with any additional questions or concerns.
Email us at: [email protected]
Fit Machines Hub | 1027 Colonial Drive, College Station, TX 77840